Returns Policy
Last updated: 6 October 2026
Right to cancel your order (EU right of withdrawal)
If you live in the EU, you can cancel your order within 14 days without giving a reason. The 14 days start the day you receive your items. If your order arrives in more than one delivery, they start the day the last item arrives.
To cancel, use our withdrawal form: https://allrealnutrition.com/pages/widerruf-formular
You just need your name and order number. You can also email us at support@eatallreal.com. We will email you back to confirm we have your request.
If you cancel, we refund what you paid, including standard delivery, within 14 days of getting your request. Please send any unopened items back to us first. You cover the cost of return postage, and we can hold the refund until your items reach us.
Sealed items you have not opened can be returned within the 14 days. We cannot accept opened food back for hygiene reasons.
This is separate from our 30 day guarantee, which we offer on top of your legal rights.
Your EU right of withdrawal above always applies. Everything below is our own returns information and 30 day guarantee, offered on top of your legal rights. If anything below appears to limit your right of withdrawal, your legal right comes first.
Returns
You have 30 days from the day you receive your order to ask for a return.
To be returned, an item must be unopened, in its original packaging and in the same condition you got it. We cannot take back opened food for hygiene reasons. We also need your receipt or proof of purchase.
Gift cards and sale items cannot be returned. This does not limit your EU right of withdrawal above.
How to return an item
Email us first at support@eatallreal.com with your order number. We will reply with what to do next. Items sent back without asking us first will not be accepted.
Send returns to: All Real Nutrition, Unit B1, 4Park Business Centre, Farranfore, Co. Kerry, V93 H3CP, Ireland.
You pay the cost of sending the item back, and this cost is not refunded. Please use a tracked service, as we cannot guarantee we will receive your parcel.
Refunds
We will email you when your return arrives and once we have checked it, and let you know if your refund is approved.
If it is approved, we refund your original payment method within 10 business days. Your bank or card company may take a little longer to show it.
If an item comes back opened, damaged or missing parts for reasons that are not our fault, we may only be able to give a partial refund.
If 15 business days have passed since we approved your refund and you still do not have it, first check with your bank or card company. If it is still missing, email us at support@eatallreal.com.
Damaged, faulty or wrong items
Please check your order when it arrives. If anything is damaged, faulty or not what you ordered, email us straight away at support@eatallreal.com and we will put it right.
We only swap items that are damaged or faulty. If you want something different, the quickest way is to return the item and place a new order.
Gifts
If the item was marked as a gift and sent straight to you, you will get a gift credit for the value of your return once it reaches us.
If it was not marked as a gift, or the person who bought it had it sent to themselves first, the refund goes to the person who bought it.
All Real 30 Day Satisfaction Guarantee
We believe in our bars. If you are not happy with your first order, we will make it right.
- This guarantee is for first time customers on their first order from allrealnutrition.com. It does not cover bars bought from other shops.
- Ask within 30 days of receiving your order and you can have a refund or store credit.
- It covers one box per customer.
- You do not need to send the bars back.
How to claim
- Email support@eatallreal.com with your order number and a few words on why the bars were not for you.
- We may ask for a little more feedback to help us improve. This is up to you.
- Once approved, we refund your original payment method, less the delivery cost, within 10 business days. Or we give you store credit if you prefer.
We may decline a claim if we think the guarantee is being misused.
